Product Returns offers many products for your pet. We strive to provide top quality products at the lowest prices. We hope that all of our customers are 100% satisfied with their purchase. If the rare situation occurs where you are not satisified, we invite you to return your item to us. Please review the return policy below.
RETURNS wants you to be completely satisfied with the products you purchase from us. To recieve credit, the items you return must be purchased directly from and must be returned in the original packaging. Credit will be issued for the item, minus a 20% restocking fee and the shipping cost if we paid for the shipping for you.
Our return policy allows us to continue to offer the best pet products at the lowest possible prices.
  • Returns must be requested within 30 days of invoice date. Initial and return shipping charges, even those shipped under's free shipping offer, are NOT refundable
  • Free Items not returned will be charged full retail price.
  • All returns must have a Return Authorization Number. No returns will be accepted without receiving prior return authorization. We will refuse any package without the RMA number on the outside of the package.
  • Merchandise must be in new resellable condition. The factory sealed original packaging, blank warranty cards, manuals and accessories provided by the manufacturer must be included. All returns are inspected by out return specialists.
  • If the product returned is NOT new as shipped, free of dirt, debris, odor and pet hair, your refund will be declined.
  • Items damaged through wear and tear or due to return shipping damage will receive partial or no credit at the discretion of


  1. Email with the following information: name, email address, invoice number, invoice date, item number of product being returned, and reason for return. If any of this information is missing from your email, NO return authorization will be issued. NO EXCEPTIONS.
  2. If these instructions are followed properly, you should receive your RMA number via email within 2 business days.
  3. Please allow 15-30 days for your return to be processed and for accounting to issue your credit. 
  4. Please place your RMA number on the outside shipping label of your package. Your package will be refused if the RMA number is not included on your shipping label.
Please note-the initial shipping cost will be deducted on orders over $200.00

  1. PetSafe RFA-50 Wire Break Locator Kits are not eligible for return.
  2. Products that have been personalized in any way cannot be returned and are not eligible for a refund.
  3. Any product shipped outside the continental USA or via air service will have the shipping charge added to the total of your invoice at the time of shipment. If you do not accept or refuse a shipment, any cost related to returning the product to will be at the buyer's expense.
  4. Batteries are not returnable if the package has been opened, torn or cut.

If you decide you must cancel your order, please do so by contacting our office at 800-396-5177 - within four (4) hours of order placement. Our office hours are 8am-6m EST. No emailed cancellations will be accepted.
Orders cancelled after the 4 hour limit, but before shipment, will be charged a 10% cancellation fee. Once the order has been shipped, it becomes the customers responsibility to secure a Return Authorization Number (RA #).  This RA # must be obtained once your order has arrived. 

Should you decide to refuse receipt of a product when delivered, and it was legitimately ordered from us, credit will be issued for the item, minus a 20% restocking fee and the shipping cost if we paid for the shipping. If the refused order is from outside the continental USA, any additional charges to get the package back will be deducted from your credit. The credit will be issued once the item has been returned to us and inspected.

If you have any questions regarding your return please contact our returns department at
Thank you for shopping with us!  We appreciate the opportunity to serve you.